Heathrow Airport

1.Background and the Challenge

 BAA (now Heathrow Airport Holdings Ltd), prior to the divestment of Gatwick and Stansted airports, and the additional divestment of Aberdeen, Glasgow and Southampton Airports, which went on to form AGS Airports. Heathrow Airport Holdings now owns and runs London’s Heathrow airport.

The airport operator’s workflow application, Maximo, is at the heart of airport maintenance management operations. From managing housekeeping incidents through to fuel stock levels, this critical system is used 24×7 to track and manage many assets across their airports. Hundreds of users access the system concurrently and therefore application performance in terms of availability and responsiveness is essential.

The airport operator implemented a new infrastructure for the application including underlying servers and storage. Even with guidance from the various vendors involved, the operator was experiencing significant performance issues and were unable to identify the root cause of the problem.


Heathrow airport is the U.K.’s busiest airport which need a 24/7 monitoring, troubleshooting and maintenance service for radio networks.

3.The Solution

Excera’s UK-based IT specialist Simoco Wireless Solutions deployed a Network Operations Centre (NOC) and Excera’s EP8100 ,EP8000 DMR Portable Radio and EM8100 mobile radio at London Heathrow Airport to monitor and sustain communication networks at the airport.

Excera’s leading fullduplex and noise reduction technology wroks perfectly with Simoco’s network.Excera also provide rich kinds of customerized accessories for Heathrow operators to improve productivity.